Too often, conversations about public reform are limited to improving efficiency, faster services, streamlined delivery, more data.

Jeroo Billimoria
August 13, 2025
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But technical improvements alone don’t address the deeper issue of legitimacy.

A system can perform well on paper and still fail in practice if it leaves people feeling unseen, unheard, or excluded from decisions that affect their lives.

At the Government Council for Social Innovation (GCSI), we’re reframing what success in governance means. As outlined in our strategy, legitimacy must be designed into public systems, not treated as an afterthought. Equity, inclusion, and accountability are not optional features. They are foundational to building lasting public trust.

We’re working with governments to shift how policies are developed, how communities are engaged, and how outcomes are evaluated, so that systems reflect the people they serve, not just the goals they set.

Read and download the full strategy at: governmentcouncil.org

Share this if you believe governance must be built on trust, not just performance.

#PublicTrust #Legitimacy #GCSI #GovernanceReform #SystemsChange #InclusiveGovernance #SocialInnovation